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Prerequisites

 EQUIPMENT REQUIRED:

The exact amount required depends on the project’s size

• COR-TAP GATEWAYS
  
  
  • At least one for Primary ControlPortal Gateway
  • Any number of Secondary gateways (can act as backup Primary)
• ControlPortal- COMPATIBLE DEVICES
  
  
  • TAB-10
    
    
    • Includes an LED Ring Features, Alarms, and Kiosk Mode (requires MDM provisioning for Kiosk)
  • Android Tablet- Any device with Android 8.0 or higher
    
    
    • Supports of Alarms and Kiosk (requires MDM provisioning for Kiosk)
    • Google Play Store ControlPortal Android App
  • iPad
    
    
    • Support for iOS is in beta development and will be available soon for full deployment
  • PC’s and Other Displays:
    
    
    • Mac/iOS devices with Safari Browser
    • Windows devices with Chrome Browser
    • Linux devices with Chromium Browser
    • Chrome OS device

MDM Provisioning

(NOT REQUIRED for non-kiosk devices)

Device Provisioning

To provision an MDM Device please accurately follow the steps described in Chapter 4 of the MDM Initialization Instructions or speak to your MDM service provider.

Adding Rooms and Adding Objects to Rooms

Next let’s create a Room entity, which is what a ControlPortal will present as a page.  By this point, you should already have all the necessary objects, groups, and sensors created. You can refer to the COR-TAP Gateway documentation for more information.

STEPS:

1. Navigate to the “Rooms” page of your Primary ControlPortal Gateway
2. Click the “New” button
3. Fill in the parameters of your new Room
   • Support Phone and Support Email will be shown and used for the generation of the QR codes in the “Service Contacts” menu.   You can add your own information here.
   • To learn more about Order Locking, please refer to the corresponding chapter
   • To learn more about Service PIN, please refer to the corresponding chapter
   • In the Associated Schedule field, you can choose the gateway the schedule from which will be shown on the Room’s ControlPortal screen
   • Occupancy Sound is the sound that will be played on the Room’s occupancy sensor going into the “occupied” state
   • Custom background is a JPEG image of compatible dimensions (please make sure the dimensions are compatible with the screen, the image will be stretched to attempt to cover both of the sides fully while keeping its aspect ratio, please keep in mind that control elements cover parts of the background).
     Make sure you have the right to use the image.
     You can find free-to-use high-quality background images with a color filter here:
     https://www.pexels.com/search/background/ (100K+ images)
     https://pixabay.com/images/search/background/ (100K+ images)
4. Click “Ok”
5. You can now drag and drop the devices you want to be commissioned to that room

Single-room Mode

By default, all ControlPortal clients have access to all Rooms. To limit a client device to a single Room use one of the next methods:

1. Switch to another Room different from the Room you want to lock the device in and open the Room Selection Menu by tapping the Room’s name. In that menu tap and hold the target Room’s button until the screen is refreshed. The Single-room Mode will now be active.
2. Alternatively, you can use http://wallstation.local/<room_name> to enter the Single-room Mode via URL.

To exit the Single-room Mode tap the “Disable single-room mode” button in the Service Menu. Please refer to the “Service Menu” chapter for information on how to access it.

Scene-only (Portrait) Mode

If the device screen is too small to effectively display the full version of ControlPortal or you just need it to only display Scenes you can rotate the device that supports orientation change into portrait orientation.

Alternatively, if available, you can make the ControlPortal window height greater than its width which will also enable Portrait Mode.

Gateway-issued commands

LED Ring Features

Only available on Denton LED Ring-enabled devices

1. Automatic accent color will be calculated from the background image and applied automatically on any background change.
2. Manual LED Ring overrides are available from the Service Menu (please refer to the Service Menu chapter on how to access it) and will allow you to override both the color and the on/off state of the LED Ring.
3. Integration with Alarms allows you to enable blinking of the LED Ring of a configurable color in an event of the Alarm being activated

1. If the ControlPortal main screen appears, but you don’t see any controls
   • If you use a 3rd party router your router may lack the support of DHCP DDNS (which generally means it may be undertiered for the purpose of being your building automation router) or you have DNS resolution misconfigured:
     If DHCP DDNS doesn’t work on your LAN you should aim to fix your network DNS resolution, you can contact our technical support which will provide you with further steps.
     Alternatively, you can try to use the MultiVerse network map fallback, by going to the “General Settings” and unchecking “ControlPortal use DHCP DDNS”, but it is not recommended as a permanent solution (as faulty DHCP DDNS often indicates other issues on the network) and is not guaranteed to resolve the issue. It also depends on network multicast working properly.
   • There are other potential network and configuration issues that may lead to that general symptom, as it basically indicates that the ControlPortal web app itself was delivered to the client device, but the delivered app couldn’t initialize the configuration and controls. Please contact our customer support for further diagnostics.
2. ControlPortal doesn’t load at all
   • Please check your network status and direct LAN reachability of the Primary ControlPortal Gateway. It often means that either the client device is offline, or that the Primary ControlPortal Gateway is offline.
   • Your router or network may have issues with multicast and mDNS. In that case please contact our customer support.
3. ControlPortal screen restarts (blinks) and doesn’t stop
   • There are some issues with your network or configuration that ControlPortal could not resolve automatically, please contact customer support.
4. Alarms stop working after the screen goes to sleep
   • If you are running ControlPortal Android App make sure it is added to the battery optimization exceptions. That is dealt with natively in Denton devices.
   • For other devices and operating systems make sure the device doesn’t go to sleep or puts the app to sleep. For example, your native phone call app and alarm clock are only able to immediately deliver you a call and wake you up on time because they are system apps that are added to the battery optimization exceptions by default. Due to mobile operating system policies 3rd party apps are not allowed to acquire those permissions (as well as most other permissions) automatically.
5. Some controls are unavailable
   • If you can’t use some control you’ve been able to use previously it may mean that the gateway that provides those controls is currently offline. Please check the connection and contact customer support if you are unable to resolve the issue.