We’ll just lay it out in plain terms:
- You’re protected with a 30-day “no questions asked” guarantee. Don’t like it, send it back to us. Customer is responsible for return shipping. However, if it returns to us marked up, we’ll have to ask for a restocking fee. Email us below. Returns after 30 days are subject to a 10% to 15% restocking fee.
- You’re also protected by a 1-year manufacturer’s defect warranty. If it’s not working, return it to us and let us know what’s wrong. We’ll test it out. If it’s bad, we’ll replace it.
- Finally, if you would to increase your product’s warranty coverage, we are now offering extended warranties where you can add 1, 2, or 3 years onto our 1-year manufacturer’s warranty, contact our customer success team to make sure you get the right warranty for your project.
AIG Extended Warranty
Thank you for choosing your PoE Texas
Feel free to contact us at any time with questions or issues. Also, your success team member will help you solve issues, select products, select warranty coverage and keep up to date with the new developments in Power Over Ethernet and low voltage technology.
success@poetexas.com
512-479-0317
Returns
We’re trying out best to make returns as simple as possible. Rather than struggle through an automated system, simply complete this contact form with your order number and the issue you’re having in the message below requesting a return. You’re always welcome to speak to a live person here in Austin at success@poetexas.com
512-479-0317