Warranties & Returns
We’re not going to waste your time with a bunch of complex jargon and conditional statements. We want you happy with your product and your life to be a little less stressful.
We’ll just lay it out in plain terms:
- You’re protected with a 30-day “no questions asked” guarantee. Don’t like it, send it back to us. However, if it returns to us marked up, we’ll have to ask for a restocking fee. Email us below.
- You’re also protected by a 1-year manufacturer’s defect warranty. If it’s not working, return it to us and let us know what’s wrong. We’ll test it out. If it’s bad, we’ll replace it. Can’t do without it? Call us at +1-512-479-0317, we can set you up with a replacement while we do the testing.
- Finally, if you would to increase your product’s warranty coverage, we are now offering extended warranties where you can add 1, 2, or 3 years onto our 1-year manufacturer’s warranty, contact our customer success team to make sure you get the right warranty for your project.
Thank you for choosing your PoE Texas
Feel free to contact us at any time with questions or issues. Also, your success team member will help you solve issues, select products, select warranty coverage and keep up to date with the new developments in Power Over Ethernet and low voltage technology.
We’re trying out best to make returns as simple as possible. Rather than struggle through an automated system, simply complete this contact form with your order number and the issue you’re having in the message below requesting a return. You’re always welcome to speak to a live person here in Austin at firstname.lastname@example.org