Configuring Your Room Scheduler

Your Room Scheduler comes with the DASH software pre-installed and ready to go.  Simply connect it to PoE or DC power and let the device boot up.  If DASH does not automatically start, simply find the app on the device and boot the application.

Once the DASH app is up and running you can follow the instructions and video below to connect the room scheduler to a calendar for the room you’re planning to use it at.

If you’d like a more personalized walk through of the process or to speak with a real person about the set up process, feel free to speak to a live PoE Texas expert about your installation.

success@poetexas.com

512-479-0317

Quick Start Guide

If you’ve already set up your Room Calendar and simply need guidance on how to set up DASH, follow link to the Quick Start Guide.

If you’re setting up a room scheduler for the first time, congratulations and welcome.  We’d recommend following the Prerequisite instructions below.

If you’ve already set up your Room Calendar and have come across an issue, read below to see if there is a solution to help solve your problem. Reach out to our team at success@poetexas.com if a solution hasn’t been reached.

Q: How do I get the DASH App?

A: Room schedulers come pre-downloaded with the free version and all the customer needs to do is connect it to a calendar.

Q: How do I purchase a Business or Enterprise subscription?

A:  Please follow the link here to see the different options. Choose “Buy Now” or fill out the fields at the bottom of the page to request a 30-day trial.

Q: How do I activate my DASH license key for a paid Business or Enterprise subscription?

A: From your tablet, tap the gear icon to get to the settings page. Open the “Subscription” tab, enter your license key in the required field, and select “Activate”.

Q: What calendars will my tablet work with?

A: Google, Android, and Office 365

Q: Does this device work with Zoom Rooms or Google Meet?

A: Not currently, only booked meetings and the room schedule will appear on the screen.

Q: Are software updates available?

A: Yes, please reach out to our customer success team at success@poetexas.com to check that you have the latest version.

Q: Can someone from outside of my organization book a meeting with the scheduler?

A: An email address from your organization must schedule the meeting room.

Q: I can’t find the app on my home screen, what do I do?

A:

1. Swipe up from the bottom of the screen to open the app drawer
2. Find Dash and press and hold on the icon until the “App info” menu appears
3. While keeping your finger pressed on the screen, move it to the side by an inch or two
4. Let go – now the Dash icon should be on the home screen

Q: How do I pin the app open on my tablet so that DASH can’t be navigated out of?

A: You will want to press the square overview button at the bottom of the screen. Scroll over to your open DASH app, then press and hold the small icon at the top. From there a window will pop up, and you will choose “Pin”. Then the app will now be pinned to the screen.

Q: When my tablet loses power or reboots, the DASH app does not open automatically. How can I get it to launch at startup?

A: You’ll need to set Dash as the home/launcher app for the device – usually the device will ask you the first time you press the home button after installing Dash (it’ll give you a choice of using Dash or the existing launcher which is “quickstep” on our test device).

If it doesn’t do this, or you choose quickstep when asked you can set it manually.  Go to the settings app, then choose “Apps & notifications” => “Advanced” => “Default apps” => “Home app” and then select Dash.  Now Dash should be set as the home/launcher app so it’ll run on startup, and pressing the home button won’t close Dash.  To undo this, follow the steps again but select quickstep as the home app.

*Please do not add a Google password to your tablet if there is a chance that you won’t remember it. We have no way of resetting the tablet after a Google Password locks you out. When asked to add a password, please choose “skip” in the bottom left-hand corner of the window.*