The iPAD Wall Mount is designed to function right out of the box with all the parts necessary to do so. However, if you are having an issue, here are a couple things to check:
1 - Are you using a 24 volt passive PoE power source? A Cisco or other IEEE 802.3af or at switch will not power on the mount.
2 - Are the connectors on the iPad mount secure pressed down? And when you gently tug on the wires to they come out by themselves?.
3 - The wiring diagram is for a straight through cable with blue white/blue and brown white/brown connected to pins 4/5 and 7/8 respectively. If your wire is connected up differently than this diagram, please contact us.
If you're still having issues, don't hesitate to contact us at firstname.lastname@example.org or (512) 479-0317.
You can also check out our warranty, including the free optional extended warranty, and returns on these pages: